privacy policy

Last updated: January 2026

Accomplished Tree Management (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, secure, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, online forms, listing services (e.g., HiPages), or otherwise providing personal information to us, you agree to the practices described in this policy.

1. Personal Information We Collect

We collect personal information that is reasonably necessary to operate our business and provide our services, including:

Contact details: name, address, phone number, email
Business details: company name and ABN (where applicable)
Enquiry information: details provided through our website contact forms or third-party platforms such as HiPages
Payment-related information: where payments are made via third-party platforms (e.g. Xero). We do not collect or store full credit card details
Marketing preferences: where you choose to receive updates or communications from us
Website usage data: cookies, analytics, and interaction data

We only collect personal information where it is necessary for our business activities and where you have provided it voluntarily or it is otherwise permitted by law.

2. How We Collect Personal Information
We collect personal information in the following ways:

when you submit an enquiry through our website or a third-party listing service (such as HiPages)
when you contact us by phone, email, or in person
when you engage us as a customer or request a quote or service
through third-party service providers that support our business operations, such as payment processing or accounting software

Where reasonable and practicable, we collect personal information directly from you.

3. Purpose of Collection and Use

We use your personal information to:

respond to enquiries and provide quotes or services
manage bookings, scheduling and follow-ups
process payments and issue tax invoices
provide updates or communications where you have opted in
improve our services and the functionality of our website
comply with legal, regulatory or contractual obligations

We will not use personal information for a purpose other than the one for which it was collected unless you have consented, or we are authorised or required by law to do so.

4. Cookies and Online Analytics

Our website may use cookies and analytics software to:

enhance your browsing experience
understand site usage
improve functionality

You may choose to disable cookies via your browser settings, but this may affect some features of the website.

5. Disclosure of Personal Information

We may disclose your personal information to:

third-party service providers who help us operate our business, including payment platforms (e.g., Xero, Square, Stripe or PayPal)
platforms where enquiries originate (e.g., HiPages), solely to respond to your enquiry
professional advisers or contractors where necessary to support our business activities
government, law enforcement or regulatory bodies where required by law

We will never sell your personal information for marketing or other purposes.

6. Overseas Disclosure

We may use third-party platforms or cloud systems hosted outside Australia (e.g., payment processors or software providers). If personal information is likely to be disclosed to overseas recipients, we take reasonable steps to ensure it is stored and handled with adequate protections.

Specify likely countries if practicable where these service providers are located.

7. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Systems and safeguards include secure servers, encryption where appropriate, and access restrictions for authorised personnel only.

8. Access, Correction and Deletion

You may request access to personal information we hold about you, or ask for it to be corrected or deleted where appropriate. Requests should be made in writing using the contact details below.

We will respond to access or correction requests within a reasonable timeframe, unless law permits otherwise.

9. Direct Communications and Unsubscribing

We may send occasional updates, offers or marketing communications where you have explicitly opted in. You may opt out of receiving marketing communications at any time by:

clicking the “unsubscribe” link in our emails, or
contacting us directly.

Unsubscribing from marketing does not affect our ability to send you transactional communications (e.g., responses to enquiries, confirmations or service notices).

10. Notifiable Data Breaches

If a breach involving personal information occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme and notify affected individuals and regulators as required.

11. Complaints

If you have any concerns about how we handle your personal information, please contact us. We will investigate and address your complaint promptly.

If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The updated policy will be posted on our website with a revised effective date.

13. Contact Us

For enquiries, access requests, corrections or complaints, contact:

Accomplished Tree Management
Phone: 0411 443 535
Email: accounts@atreem.com.au